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Common Questions

You may cancel without penalty any time after accepting a minimum of three wine club shipments.  Please note that the first allocation taken at sign up is not included in the three minimum shipments.  Furthermore, wine club membership can not be cancelled within 15 days of an alloctaion peroid.  Allocation periods are March, June, September, and December of each year.  The alloctaion period is usually the middle of the month.

A business address is preferred, as there is always an adult to sign for the wine.  Direct shipping laws are changing quickly and we make every attempt to ship to as many states as legally possible.

We will gladly replace any bottle of wine purchased from McClain Cellars that is damaged, flawed, or otherwise deemed to be unsatisfactory. We ask that the customer return the unfinished portion of the original bottle. To return an item, please contact us within 30 days of purchase.

Please note that once a bottle leaves our facility there are no refunds under any circumstances.  We can only replace a bottle with the same bottle if there is a defect.

Please send an email us to arrange for the return of a corked or otherwise flawed product.

Due to current state regulations, we regretfully cannot ship wine to the following states:

  • North Dakota
  • Utah

Please note: We can ship non-wine merchandise to these states.

We can change the delivery address as long as your order has not been processed. You can do this from the Wineclub section of our website.

Because of our sensitivity to the temperature variances that can occur during the summer and winter months, we generally ship Monday through Wednesday during periods of high heat (above 85°F) or extreme lows to ensure same week delivery.

We also have the ability to include gel packs to protect packages from heat spikes. We may, at times, contact customers to consult on overnight shipping or holding the shipment back to ensure the integrity of their wines. You will receive an email confirmation and tracking number when your order has shipped.

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